![]() Original shipping costs may be waived if exchanging for another item of same or greater value. As a result, this cost will be deducted from your eligible return refund. While many of our products are offered with "Free Shipping," the actual incurred ship-to costs cannot be recouped from the shipping company once your item has shipped. However, the following supplier-sourced items are subject to restocking fees that are dictated by the manufacturer: Contour Products *Non-Returnable if product packaging has been opened, otherwise (25%) Drive Medical (25%) Dynarex (20%) Flex-A-Bed (20%) Lumex/Graham Field (25%) Invacare (25%) Pride Lift Chairs (25%) Prius (20%) Protekt Mattresses (25%) Rhythm Healthcare *20 Day return policy (20%) and Traxx Mobility (25%). The standard restocking fee for many, but not all, items sold at NewLeaf Home Medical is 20%. Mattresses must be returned in New condition. Shipping fees an packing costs will apply. *Flexabed mattresses may be exchanged for another mattress type within 30 days. ![]() Patient Lift products are Non-Returneable, which include, but are not limited to: BestCare, Drive Medical, Invacare, Traxx Mobility, Protekt, and Lumex. Custom or Made-to-Order items NOT eligible for return include, but are not limited to: Recliners from Winco, Lumex, and some Pride Lift Chairs and Bed or Mattress products like Big Boyz Beds, *Flexabeds, and Moxi Mattresses. Mattress or Bathroom products that have been put into use are NOT eligible for return. Items NOT eligible for return if the product packaging has been opened include, but are not limited to: Products classified as a "Medical Device" by the FDA (Food & Drug Administration) or manufacturer Case Pack items Contour Products (pillows, body positioners, etc.). The following products if the product has been put into use: Mattresses Mattress Pads Bath Lifts Bathroom Safety Products Bedding Products. There are certain products that are inherently Non-Returnable due to the nature of the product, sterile/hygienic concerns, or for custom-built reasons. Because many of the items offered at NewLeaf Home Medical are considered "Medical Devices," there are a few strict guidelines that need to be followed for medical compliance and hygenic reasons. Your satisfaction as our customer is our top priority, and we want you to be completely satisified with your purchase. Orders that have been paid for by credit card, debit card, or PayPal may be subject to the non-recoverable 3.5% processing fee that is assessed by the credit card company when a transaction is processed. Orders that are cancelled after they have shipped are subject to any applicable manufacturer restocking fees, return shipping and original shipping costs as outlined below. Until I stumbled on to Transfer Master!” –Johnny B.Because NewLeaf strives to deliver customer orders as quickly as possible, most orders are processed and shipped the day they are ordered. “I have been disabled for over 20 years and have always struggled with hi-low beds… ![]() Parts are either bolted or welded together to ensure the product’s integrity. Each part is overbuilt for a long and useful life. Old-fashioned craftsmanship is evident in each adjustable height bed we build. Most of our beds can also be ordered with specialty pressure relief mattresses in almost any size. Our high quality mattresses offer superb comfort. You can order this hi-low hospital bed in many sizes, including twin, full, queen, standard length, extra long, and super long. Our lowest bed, the Supernal Hi-Low, has a deck height of 10.5 inches, making it one of the lowest electric beds on the market. The Transfer Master Original, and the the beds that followed, improved on this by meeting the needs of both the clinician and the rest of the family. Typical home care beds are designed for nurses. We design all our hi-low hospital beds to look like home furniture, yet maintain the functions of a clinical bed. Hi-Low height adjustable beds combine the benefits of a high profile bed and a low profile adjustable bed, allowing wheelchair users and people with disabilities to safely get into and out of bed. Transfer Master high-low beds are adjustable beds that raise and lower so customers can set the height for safe and easy wheelchair transfers. Our hi-low adjustable beds are designed with the user in mind.
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